Privacy Policy

Effective Date: July 17, 2024

At FAHFĒ, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our products, services, and website.

1. Information We Collect

We collect certain information from you, including but not limited to:

Personal Identification Information: Name, email address, phone number, shipping address, billing address.
Payment Information: Credit card details and other payment-related information.
Purchase Information: Details of products purchased, order history, and preferences.
Communication Information: Emails, texts, or other communications you send to us.
Technical Information: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

Order Processing and Fulfillment: To process and fulfill your orders, including sending order confirmations and shipping notifications.
Customer Support: To provide customer support and respond to your inquiries.
Marketing and Communication: To send you promotional offers, newsletters, and updates via email and text messages through Brevo, if you have opted in to receive such communications.
Personalization: To personalize your shopping experience and provide product recommendations.
Improvement of Services: To improve our website, products, and services based on your feedback and interactions.
Security and Fraud Prevention:To protect our business and customers from fraud and other security issues.

3. Email and Text Message Marketing

We use Brevo for our email and text message marketing campaigns. If you have opted to receive marketing communications from us, Brevo will store and process your information on our behalf. You can unsubscribe from these communications at any time by following the instructions provided in the emails or texts. See Brevo’s privacy policy here.

4. Payment Processing

We use Stripe for secure payment processing. Your payment information is collected and processed directly by Stripe, and we do not store your full payment details. See Stripe’s Privacy policy here.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted third parties only for the purposes of operating our business, such as but not limited to:

Payment Processors: To handle transactions securely.
Shipping Companies: To deliver your orders.
Service Providers: To help us manage and enhance our website and services.

These third parties are required to protect your information and use it only for the specific purposes for which it was shared.

6. Data Security

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Access, correct, or delete your personal information.
Opt-out of receiving marketing communications.
Withdraw your consent to our processing of your personal information.

To exercise these rights, please contact us using the information provided below.

FAHFĒ Customer Service
Email: help@fahfe.com
Address: 418 Broadway STE Y, Albany, NY 12207

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.