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Frequently Asked Questions

 

  • What is your Return/ Exchange policy?

    We take pride in the quality and craftsmanship of our products. Due to the nature of our items, we do not offer refunds. However, if you receive a damaged item or experience any issues, we are here to help. Exchanges for Damaged Items: If your item arrives damaged, please send a clear photo of the damaged product, along with your order number, to orders@fahfe.com. We will gladly exchange the damaged item for you.

  • How can I track my order?

    Once Your order is shipped you will receive a confirmation email with your tracking number.

  • Are your products suitable for sensitive skin?

    Our products at FAHFĒ are formulated with various skin types in mind, including sensitive skin. We use high-quality, gentle ingredients to ensure that our products provide effective care without causing irritation. However, we always recommend doing a patch test before using any new skincare product to ensure it suits your skin. If you have any specific concerns, feel free to contact us at help@fahfe.com

  • What payment methods do you accept?

    We accept most major credit cards.

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